Job Description
Join Nexus Global Solutions, a premier BPO leader revolutionizing customer engagement across Asia-Pacific! We're seeking dynamic Customer Experience Specialists to deliver exceptional service to Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and accelerated career growth in our state-of-the-art Makati facility. What you'll gain: Industry-leading training, performance bonuses, health insurance, and opportunities for international advancement. Why us? Our employee-centric culture recognizes excellence through quarterly incentives, flexible scheduling, and continuous learning programs. Be part of a team that values your growth as much as our clients' satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries across multiple channels (voice, email, chat) with 95%+ satisfaction rate
- Resolve complex billing/technical issues using Salesforce and proprietary CRM systems
- Document interactions accurately in compliance with ISO 9001 standards
- Collaborate with escalation teams for unresolved cases within SLA timelines
- Participate in monthly quality assurance reviews and feedback sessions
- Contribute to process improvement initiatives through weekly team huddles
- Maintain product knowledge certification for assigned client portfolios
Qualifications
- Minimum 1 year BPO/customer service experience or fresh graduates with exceptional communication skills
- Fluent English proficiency with neutral accent (written and verbal)
- Proficiency in Windows OS and typing speed of 30+ WPM
- Strong problem-solving abilities with emotional intelligence
- Ability to work flexible shifts including weekends/holidays
- Relevant bachelor's degree (Business, Communication, or related field preferred)
- Willingness to undergo 3-week paid training program
- Valid NBI clearance and SSS/GSIS membership