Job Description
Join GlobalConnect Solutions, a leading BPO provider, as a Customer Experience Specialist and become the voice of our premium clients. We're seeking dynamic individuals to deliver exceptional service in a fast-paced, tech-enabled environment. Enjoy competitive compensation, comprehensive benefits, and clear career progression pathways. Our state-of-the-art Makati office offers modern amenities and a supportive culture focused on employee growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve complex customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Excellent English communication skills (written/spoken)
- Strong problem-solving and conflict resolution abilities
- Proficient in Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with resilience under pressure