Job Description
Join our award-winning BPO team as a Customer Experience Specialist at Apex Global Solutions. We're revolutionizing client interactions through technology-driven solutions and exceptional service delivery. This role offers career growth, comprehensive benefits, and a dynamic work environment in the heart of Metro Manila.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries through multi-channel support (phone, email, chat)
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed KPIs for resolution time and customer satisfaction
- Participate in continuous improvement initiatives
Qualifications
- College graduate (any field) or equivalent experience
- Minimum 1 year BPO/call center experience
- Excellent English communication skills (verbal/written)
- Strong problem-solving and conflict resolution abilities
- Proficiency in CRM software and MS Office
- Ability to work flexible schedules including nights/weekends
- Customer-obsessed mindset with service orientation