Job Description
Join GlobalConnect Solutions, a premier BPO leader transforming customer interactions across Asia. We're seeking dynamic individuals to represent world-class brands and deliver exceptional digital experiences. Our Manila hub offers state-of-the-art facilities, comprehensive training, and clear career progression pathways. Enjoy competitive compensation, health benefits, and a vibrant multicultural work environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer inquiries via voice, chat, and email channels
- Resolve technical issues using troubleshooting protocols and CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet/exceed KPIs for average handle time and customer satisfaction (CSAT)
- Collaborate with technical teams to resolve complex escalations
- Participate in continuous improvement initiatives for process optimization
- Maintain strict confidentiality of customer data per GDPR/PIPL standards
Qualifications
- 1+ years in customer service or call center environment
- Proficiency in English (written/spoken) with neutral accent
- Basic technical troubleshooting skills for software/hardware issues
- Strong problem-solving abilities with empathy and patience
- Ability to work flexible shifts including weekends/holidays
- Proficient in Microsoft Office and CRM software
- College degree (any field) or equivalent vocational certification
- Willingness to undergo background check and drug screening