Job Description
Are you a hospitality professional with a passion for wellness and luxury service? Capella Singapore is seeking a dedicated Spa Receptionist to join our world-class team. In this role, you are the heartbeat of our spa experience, serving as the first point of contact for our discerning guests. Your mission is to provide an unforgettable, seamless journey from the initial reservation inquiry to the final fond farewell.
You will be responsible for orchestrating the flow of the spa, managing high-profile bookings, and ensuring our facilities maintain the impeccable standards associated with the Capella brand. We are looking for an individual who embodies elegance, efficiency, and empathy, capable of transforming a simple inquiry into an exceptional wellness retreat.
Responsibilities
- Manage spa reception desk operations, including guest check-ins, check-outs, and scheduling treatments.
- Provide professional, personalized service to ensure guests feel welcomed and well-cared for from arrival to departure.
- Handle incoming inquiries via phone, email, and in-person, maintaining deep knowledge of spa menus and service offerings.
- Coordinate with therapists and spa management to optimize booking schedules and facility usage.
- Process payments and maintain accurate records of retail and service transactions.
- Proactively address guest feedback and requests to ensure 100% satisfaction.
- Maintain the aesthetic and hygiene standards of the reception and spa lounge areas.
Qualifications
- Minimum 1-2 years of experience in a luxury hotel spa or high-end concierge role.
- Exceptional verbal and written communication skills in English.
- Strong proficiency in spa management software (e.g., Mindbody, Oracle/Opera) and Microsoft Office.
- Ability to remain calm, professional, and gracious under pressure.
- Excellent organizational skills and attention to detail.
- Passion for holistic wellness and luxury hospitality.
- Willingness to work flexible hours, including weekends and public holidays as required by the hospitality industry.