Join Our World-Class Support Team

Are you passionate about solving complex problems and delighting customers? Nexus Tech Solutions is seeking a highly motivated Senior Customer Service Representative to join our dynamic team in New York.

Why Join Us?

We are a fast-growing SaaS company dedicated to transforming how businesses operate. As a key member of our support squad, you will be the face of our brand, ensuring every client interaction is seamless and memorable.

What you'll do:

• Manage high-volume inbound and outbound communications via email, chat, and phone.
• Diagnose and resolve complex technical inquiries with empathy and efficiency.
• Document all interactions and customer feedback in our CRM system.
• Identify recurring issues and collaborate with product teams to drive improvements.
• Maintain a deep knowledge base of our product suite to answer queries accurately.

Who you are:

• Minimum of 2 years of experience in a customer-facing role.
• Exceptional verbal and written communication skills.
• Proficiency in CRM software (Salesforce, Zendesk, or similar).
• Strong problem-solving abilities with a customer-centric mindset.
• Ability to multitask and thrive in a fast-paced environment.

Benefits & Perks

Competitive salary, health insurance, flexible PTO, and professional development opportunities.