Job Description
Are you a natural problem-solver with a passion for delivering world-class service? Join Nexus Global Solutions, a leader in international BPO services. We are looking for high-energy individuals to join our premium account support team. You will be the voice of our brand, ensuring every interaction ends with a satisfied customer.
We offer a vibrant workspace, competitive benefits, and a clear path for professional growth within our organization.
Responsibilities
- Manage high-volume inbound calls with professionalism and empathy.
- Resolve complex customer inquiries regarding account status and technical troubleshooting.
- Document interaction details accurately in our CRM system.
- Meet and exceed monthly KPIs, including CSAT and First Call Resolution (FCR) targets.
- Collaborate with team leads to identify process improvements.
- Maintain deep product knowledge to provide accurate information to clients.
Qualifications
- Minimum of 1 year experience in a BPO or call center environment.
- Excellent command of English, both verbal and written.
- Strong computer literacy and proficiency in MS Office suite.
- Ability to work in shifting schedules, including weekends and holidays.
- Proven ability to remain calm and composed in high-pressure situations.
- Strong active listening and critical thinking skills.
- High school diploma or equivalent; college degree is a plus.