Job Description
Are you a persuasive communicator with a knack for problem-solving? Skyro is currently looking for a motivated and confident Collection Associate to join our high-performing team in Mandaluyong City. In this role, you will play a pivotal part in maintaining the financial health of our organization by managing accounts receivable and engaging with clients to facilitate timely payments.
We are seeking a professional who remains calm under pressure, excels at negotiation, and is deeply committed to providing excellent customer service. At Skyro, we value solution-oriented thinkers who can navigate complex conversations with empathy and integrity. If you are ready to kickstart or advance your career in the financial services sector with a fast-growing company, we want to hear from you.
Responsibilities
- Proactively contact clients via phone, email, and other communication channels to manage outstanding balances.
- Negotiate payment plans and settlements in accordance with company guidelines and collection policies.
- Maintain accurate and detailed documentation of all collection activities and client interactions in the CRM system.
- Identify potential payment obstacles and offer creative, compliant solutions to resolve account discrepancies.
- Monitor and track assigned portfolios to ensure performance metrics and recovery targets are consistently met.
- Collaborate with internal departments to address billing queries and resolve disputes in a timely manner.
- Adhere to strict data privacy and industry regulations during all communication touchpoints.
Qualifications
- Prior experience in collections, call center, or customer service roles is highly preferred.
- Excellent verbal and written communication skills in English and Filipino.
- Strong negotiation skills with a focus on conflict resolution and persuasive communication.
- Ability to remain patient, professional, and composed while dealing with challenging situations.
- Proficiency in MS Office Suite and basic data management software.
- Highly organized, detail-oriented, and able to manage time effectively to meet daily KPIs.
- Must be willing to work on-site in Mandaluyong City.